Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how HomeFix Network ("we", "us", or "the Company") collects, uses, stores, and protects personal information in connection with the services we provide. This Policy applies to all members, prospective members, and website visitors who interact with HomeFix Network through any channel, including our website, content hub, automated business systems, or digital platform management services.

By engaging our services, signing a service agreement, or submitting your details through any HomeFix Network platform, you acknowledge and agree to the practices described in this Policy. HomeFix Network, is a trading brand of AI Nexry Ltd.

1. Introduction

HomeFix Network is a business growth and online presence service built exclusively for boiler engineers, gas engineers, and heating engineers. We help engineers become more visible online, attract their own clients organically, and protect the revenue they have already earned — without relying on third-party lead platforms or paying per job.

Our services include Google Business Profile (GBP) optimisation, social media management, automated missed call recovery systems, business visibility audits, and access to The Trade Desk — our trades-focused content and resource hub.

HomeFix Network is not a lead generation company and does not sell, supply, or broker leads. We build and manage the systems and online presence that allow engineers to attract their own enquiries directly.

This Privacy Policy governs how we collect and handle personal information across all of these services and touchpoints. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following categories of information depending on how you interact with HomeFix Network:

Member / Engineer Information

Full name, email address, phone number, and business address

Business name, trade type, and relevant trade certifications

Billing and payment information, processed securely via third-party payment providers

Service area, availability, and business goals

Login credentials and access tokens for digital platforms managed on the member's behalf

Brand assets including logos, images, and content guidelines

Business profile and listing information used to produce audit and diagnostic reports

Content Hub & Email Capture Data (The Trade Desk)

Email address submitted via opt-in forms on The Trade Desk (/trade-advice)

Content engagement and behavioural data

Data Processed on Members' Behalf

Where HomeFix Network manages digital platforms or communications on a member's behalf, we may access and process data belonging to the member's own customers — including messages, comments, reviews, and contact details. This data is processed solely to deliver the contracted service. In this context, HomeFix Network acts as a data processor; the member remains the data controller for their own customer relationships.

Technical & Usage Data

IP address, browser type, and device information

Website analytics and behavioural data collected via cookies or tracking tools

Form submission records

Communication records between HomeFix Network and the member

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, manage, and deliver all contracted services included in the member's active service agreement

To manage digital platforms on the member's behalf, including content creation, scheduling, publishing, engagement, and review or message responses

To create, send, and manage email and SMS communications on the member's behalf, where included in contracted services

To configure and operate automated communication systems on the member's behalf

To produce business visibility reports and deliver audit and diagnostic resources

To send trade-focused content to subscribers of The Trade Desk, where consent has been given

To process membership payments and manage billing

To communicate with members regarding account activity, service updates, and deliverables

To improve our platform, content, and internal processes

To fulfil legal and regulatory obligations

4. Managed & Automated Communications

Where included in the member's contracted services, HomeFix Network may set up, manage, and deliver automated and manually operated communications on the member's behalf. These may include:

Automated text-back messages sent on the engineer's behalf when an inbound call is not answered, using the engineer's own business identity

Email communications sent to the member's own customers on the member's behalf, including follow-up messages, seasonal reminders, and service updates

SMS communications sent to the member's own customers on the member's behalf, as part of retention, re-engagement, or post-service activity

All communications delivered under this section are sent in the member's name and on their behalf. HomeFix Network does not contact the member's customers through these channels for its own commercial purposes.

The member's customers may opt out of receiving communications at any time by replying STOP (for SMS) or using the unsubscribe option provided (for email).

5. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect the personal information we hold from unauthorised access, disclosure, alteration, or destruction. This includes secure systems, role-based access controls, and encrypted communication where applicable.

No method of electronic transmission or storage is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security, and we encourage members to use strong credentials and keep their account details private.

6. Digital Platform & Account Access

In order to deliver contracted services, members grant HomeFix Network access to their digital accounts. Depending on the services agreed, this may include access to social media platforms, business listing and review platforms, email marketing platforms, and SMS communication platforms, among others.

Access may be provided through shared login credentials, platform-native access tools, or authorised account roles, depending on the platform and service in question.

How We Use This Access

HomeFix Network uses account access solely for the purpose of delivering contracted services. This may include creating and publishing content, managing messages and reviews, sending email or SMS communications, and monitoring platform performance — all carried out in the member's name and on their behalf.

When communicating with a member's customers, HomeFix Network acts as a trusted representative of the member's business. We operate in the member's voice and in their best interest at all times, maintaining the professional reputation and tone of their brand.

Access Restrictions

Access is strictly limited to HomeFix Network team members who require it to perform their role. We operate on a strict need-to-know basis. No team member is granted access beyond what is necessary to deliver the contracted service. Credentials and access tokens are stored securely and are never shared with unauthorised parties or used for any purpose outside the services the member has agreed to.

Revoking Access

Members retain full ownership and control of all their accounts at all times. Access may be revoked at any time by:

Removing HomeFix Network from any connected roles or permissions within the relevant platform

Changing account login credentials and notifying HomeFix Network in writing

Submitting a written request to HomeFix Network to cease activity on a specific account or platform

Upon termination of services, HomeFix Network will take reasonable steps to relinquish access to the member's accounts within a reasonable timeframe, or immediately upon written request.

7. The Trade Desk — Content Hub & Email Opt-In

The Trade Desk (/trade-advice) is HomeFix Network's trades-focused content hub, providing articles, guides, and resources for engineers. Email addresses collected via The Trade Desk are used exclusively to send relevant trade content and HomeFix Network updates.

By submitting your email through The Trade Desk, you consent to receiving email communications from HomeFix Network. You may unsubscribe at any time using the link provided in any email, or by contacting us directly.

We do not share Trade Desk subscriber data with third parties for marketing purposes.

8. Information Sharing & Disclosure

We do not sell, rent, or trade personal information to third parties. We may share information only in the following circumstances:

Service Providers: We may share information with trusted third-party tools and platforms used to deliver our services, including but not limited to CRM systems, payment processors, communication platforms, and analytics tools

Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request

Business Transfers: In the event of a merger, acquisition, or sale of business assets, member information may be transferred as part of that transaction, with appropriate notice provided

With Explicit Consent: We may share information where the individual has provided clear and explicit consent

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law:

Member data is retained for the duration of active membership and for a reasonable period following termination, for legal, billing, or dispute resolution purposes

Email subscriber data is retained until the subscriber opts out or requests deletion

Communication records may be retained for internal quality and compliance purposes

Members may request deletion of their personal information by contacting us in writing. We will make every reasonable effort to comply, subject to any legal obligation to retain data.

10. Third-Party Platforms & External Service Risk

HomeFix Network delivers services across a range of third-party platforms and tools on behalf of members. Each third-party provider operates under its own terms of service, community standards, and privacy policy. HomeFix Network is not responsible for the privacy practices, decisions, or actions of any third-party platform.

Members acknowledge and accept that third-party platforms may at any time and at their sole discretion suspend, restrict, ban, or permanently remove accounts, pages, profiles, or access. Such actions may occur as a result of platform policy changes, algorithm updates, automated enforcement decisions, or other circumstances entirely outside of HomeFix Network's control or influence.

HomeFix Network accepts no liability for:

Account suspensions, bans, or restrictions imposed by third-party platforms

Loss of content, followers, reviews, messages, or account history resulting from platform action

Interruption of services caused by third-party platform outages, changes, or shutdowns

Changes to platform features or access that affect the delivery of contracted services

Where possible, HomeFix Network will notify members promptly of any platform-related issues and will work in good faith to advise on resolution. The outcome of any appeal or reinstatement process rests entirely with the relevant third-party platform.

11. Your Rights Under UK GDPR

As a UK-based business, HomeFix Network is subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You may have the following rights regarding your personal information:

The right to access — to request a copy of the personal information we hold about you

The right to rectification — to request correction of inaccurate or incomplete information

The right to erasure — to request deletion of your personal information ("the right to be forgotten")

The right to restrict processing — to ask us to limit how we use your data in certain circumstances

The right to data portability — to receive your data in a structured, machine-readable format

The right to object — to object to processing based on legitimate interests or for direct marketing purposes

The right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us in writing using the details provided in Section 13 below. We will respond within 30 days in line with our legal obligations.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or business practices. Any material changes will be communicated to active members in writing and published on our website with a revised effective date. Continued use of our services following any changes constitutes acceptance of the revised Policy.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, please contact HomeFix Network in writing:

HomeFix Network

AI Nexry Ltd
128 City Road

London

EC1V 2NX

[email protected]

www.homefixnetwork.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's independent supervisory authority for data protection — at www.ico.org.uk.