Never Lose a Job to a Missed Call Again
Booked texts your customers back — captures the job details, moves the lead forward, and follows up when leads go quiet. All while you're on the tools.
You Can’t Answer Every Call. But Every Missed Call Is a Job You Didn’t Get.
You’re under a boiler. Your phone rings. You can’t answer. By the time you’re done and call back — they’ve already found someone else.
It happens every day. A homeowner needs a gas engineer, they call the first result they find, and if no one answers, they move on to the next name on the list. Not because you’re not good enough — because you were busy doing the job.
That's what Booked is for. The moment you miss a call, your customer gets a professional text — before they've had time to move on.
The First Engineer to Reply Often Gets the Job.
In most cases, the first business to respond to an enquiry is far more likely to win the work. A homeowner searching for a gas engineer isn't waiting around — they're calling multiple numbers and taking the first available person.
The longer the gap between a missed call and a reply, the more likely that homeowner is already talking to someone else. Booked helps close that gap — a professional text goes out as soon as a call is missed, not minutes later.
Being late to reply in a heating engineer enquiry often means not getting the job at all. Booked helps make sure you respond quickly — even when you're mid-job.
- Text reply sent as soon as a call is missed
- Professional, personal-sounding — not an obvious auto-reply
- Keeps the conversation open before they call the next engineer
- Works 24 hours a day, 7 days a week
What You Get With Booked
Text customers back after missed calls
When you miss a call, Booked sends a professional text reply on your behalf — personal-sounding and ready before they move on.
Fast and professional text replies
Enquiries get a professional response — whether they come by phone, text, or social media. You look responsive even when you're on the tools.
Capture job details while you’re busy
Booked asks the right questions — what’s the job, where, when — so by the time you see the message, you already know if it’s a fit.
Text when leads go quiet
When a lead stops responding, Booked follows up automatically. Fewer jobs slip away because you didn't have time to chase.
Booking confirmation text
Once a job is agreed, your customer gets a professional confirmation — the details, the time, and what they need to know.
Am I in control of what gets booked in?
Always. Booked checks with you before confirming any job — nothing gets locked in without your say-so. You stay in control of your diary.
Automatic Facebook and Instagram replies
When someone comments on one of your posts or photos, Booked sends them a private DM picking up from that comment. They reply, the conversation starts, and a booking can be confirmed.
Booking invite via DM
When someone messages you on social media asking about a job, Booked sends them a booking link directly in the chat — moving them from enquiry to either a booking or a managed follow-up — with the initial back and forth handled for you.
By the Time You See the Message, You Already Have a Head Start.
Most missed call situations end the same way — you call back, they explain the job from scratch, you figure out if it's something you can do, and then you arrange a time. That's four or five exchanges just to agree on a job.
Booked handles the initial part automatically. After the first text reply, it asks the right questions — what's the issue, where are you based, when do you need someone. By the time you see the conversation thread, you have a much clearer picture of whether to take the job and when.
- Automatically captures what the job is, where, and when
- Postcode collected upfront — so you can prioritise the right customers by area
- Highlight jobs that match your skills and flag emergencies
- Saves you time on most enquiries
- Customer gets a response — even when you're not there
Comments That Would Have Sat There Unanswered Become Warm Leads.
Most engineers have a Facebook page that gets some engagement — a comment on a job photo, a question on a post, someone tagging a friend. Those comments sit unanswered for hours. By the time you see them, the person has moved on.
Booked changes that. When someone comments on one of your posts or photos, they automatically receive a private DM that picks up from their comment and starts a conversation. No waiting. No manual checking. No jobs lost because you didn’t see a comment in time.
And when someone messages your page directly, they get an instant, professional reply that starts moving them toward a booking.
- Comment on a post → automatic private DM sent instantly
- DM to your page → professional reply sent automatically
- Conversation captured and moved toward a booking
- Works on both Facebook and Instagram
- Booking link sent directly into the conversation when the time is right
When a Lead Goes Quiet, Most Engineers Do Nothing. Booked Follows Up.
You had a conversation with a potential customer. They seemed interested. Then they stopped replying. You got busy. They slipped through the cracks. A few days later you remember them and it's too late.
Booked follows up automatically when a lead goes quiet. A professionally worded message goes out at the right time — not too pushy, not too passive — giving the conversation a chance to restart and that lead one more chance to convert.
A follow-up sent at the right time can turn a cold lead into a booking.
- Automatic follow-up sent when a lead goes cold
- Timed professionally — not spam, not aggressive
- Gives conversations a second chance before they're lost
- You get notified when a lead re-engages so you can take over
Set Up Once. Works While You Work.
Connect your phone and social accounts
Your mobile number, Facebook, and Instagram link to Booked. Setup is straightforward and we walk you through it.
We configure your replies
Professional, on-brand responses set up for your key scenarios — missed calls, enquiries, follow-ups, and confirmations. You approve the templates before anything goes live.
Booked runs in the background
Enquiries get replied to. Leads get followed up. You get notified when a booking needs your confirmation or when a lead re-engages and needs your attention. Everything else runs without you.
Booked Isn’t Here to Replace Anyone. It’s Here to Catch What Gets Missed.
Even the best receptionist has sick days. Busy periods. Moments when a call simply can't be answered. With cover in place, some jobs still get missed
Booked works alongside whoever you already have in place. It's the safety net that picks up calls, messages, and comments that slip through during those moments — reducing the chance of a job being lost because someone was already on another call.
- Works alongside your team — not instead of them
- Activates only when a call or message is missed
- Doesn’t interfere with calls or messages you handle directly
- Fewer missed opportunities on sick days, busy periods, and out-of-hours
Designed Around How You Already Speak
Every engineer talks to customers slightly differently.
Use Our Ready-Made Templates
Many engineers simply choose to:
- Use the message templates provided during onboarding
- Keep the wording exactly as supplied
- Get up and running without delays or changes
- Rely on messaging already designed to capture enquiry details clearly
Personalise Your Responses
Others prefer to:
- Adjust certain phrases to match how they speak to customers
- Change specific wording they wouldn’t normally use
- Add business-specific information or preferences
- Fine-tune the customer experience to reflect their existing brand
Either approach works. The important part is that the rules are agreed during setup, so enquiries are handled consistently without needing your approval each time a message is sent.
The Value of Booked Goes Further Than One Recovered Job.
There's the job you didn't lose. The warm lead that stayed warm because someone replied. The customer who came back because the communication felt professional. The hour you got back because you weren't chasing a lead that had already gone cold.
And then there's the peace of knowing that when you're under a boiler, your business is still running.
The real cost isn’t the subscription. It’s every job that went to someone who answered faster.
[ Image — e.g. calculation graphic: 1 missed boiler install = 10x monthly subscription cost ]
Built for Engineers Going Somewhere
The engineers that get the most value from Booked tend to have one thing in common:
They're focused on the future.
Some are still growing. Others are already well established. But they're all focused on creating a stronger business tomorrow than they have today.
They understand that every enquiry matters, every customer relationship matters, and every missed opportunity can slow progress.
Booked is built to help protect those opportunities as your business develops.
Growing Engineers
When you're running most of the business yourself, every enquiry, callback, follow-up, and customer conversation competes with the actual work you're being paid to do.
The challenge isn't just generating opportunities — it's having enough time and capacity to handle them all.
Booked helps take some of that weight off your shoulders so enquiries get responded to, followed up, and kept moving while you're focused on the job in front of you.
For many engineers in this position, it's the first step towards building a business that doesn't rely entirely on one person doing everything.
Established Engineers
As your business grows, consistency becomes more important than effort. The owner can no longer personally oversee every call, message, follow-up, and customer interaction without becoming a bottleneck to further growth.
Booked helps put reliable systems around your customer enquiries, so opportunities are handled more consistently without depending on one person to manage everything manually.
This frees up more time to focus on where the business is heading.
The goal is to build a business that can continue operating well as it grows.
One Monthly Fee. No Setup Costs.
- Missed call text-back
- Automated lead capture
- Lead follow-up sequences
- Booking confirmation texts
- Booking approval notifications
- Automatic Facebook & Instagram replies
- Comment-to-DM automation
- Booking invite via DM
Common Questions
Stop Losing Jobs to Missed Calls.
Booked replies, captures the details, and follows up — so you can focus on the work and still give every enquiry the best chance of converting.
Get Booked »
Flexible contract options. SMS usage charged separately
HomeFix Network is the trusted partner for UK trades, providing done-for-you systems to capture missed calls, convert enquiries, and grow customer trust.
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