Repeat Revenue
Some engineers do great work and never hear from that customer again. Repeat changes that — following up completed jobs with a review request, an annual reminder, and a nudge to book again. Automatically.
Get Repeat »
£499 Rolling Monthly/ SMS usage charged separately (roughly 6–9p per message) ·
The Job Is Done. But The Customer Has Already Forgotten You.
You finished the job. They said “brilliant, I’ll definitely use you again.” You drove away. Six months later they need a boiler service. They don't remember your name, so they go to Google and type "local engineer". They click the first result. It’s not because you did bad work. It’s because you disappeared.
No review request. No follow-up. No reminder. Nothing keeping your business front of mind.
Repeat plugs that leak. It automatically sends the review requests, annual reminders, and rebooking prompts for you. The chasing runs on autopilot—you just handle the incoming requests.
What Repeat Actually Does
- Sends a professional review request after your completed jobs — automatically
- Writes and posts professional replies to the Google reviews you receive
- Notifies you when a negative review reply is drafted
- Sends annual service reminder texts to past customers at the right time
- Sends seasonal reminder texts timed around peak demand periods
- Manages customer opt-ins and permissions to support GDPR compliance
- Builds review and reminder automations that run in the background, always
You Did a Great Job. Did You Ask for a Review?
The best time to ask is before you leave. But it's awkward — standing on the doorstep, tool bag in hand, trying to say goodbye, so you throw it out there.
Repeat is the backup. When a job is completed, a feedback message goes out to your customer. If the response is positive, a review request follows — directing them straight to their Google Business Profile.
Ask in person if you can. But no worries if you don't — they get a message anyway.
- Feedback message sent when a job is marked complete
- Positive feedback triggers a review request automatically
- Prefer to skip the filter? Send review requests to everyone — your choice
- Directs customers straight to your Google Business Profile
- Works completely in the background — nothing required from you
If You’re Not Responding to Reviews, You’re Making a Mistake.
A five-star review that says "great service, would recommend" and gets no reply tells anyone reading it one thing — this business isn't bothered.
Google also reads review responses as activity signals. Businesses that respond consistently tend to be seen as active and trustworthy — and that matters in local results.
A business with 8 reviews and no responses versus a business with 8 reviews and thoughtful replies — the second one looks more professional, more reliable, and more worth calling.
Repeat writes professional, unique replies to the reviews you receive — positive and negative. Not the same "thanks for your feedback" copy-paste. Specific, considered responses that build real trust with Google and show future customers what kind of business you are.
A Bad Review Isn’t the Problem. Ignoring It Is.
Most trades businesses that operate long enough will get one. A difficult customer, a job that didn't go to plan, or a review that doesn't reflect what actually happened. The review itself isn't the problem — leaving it without a reply often is.
A calm, professional reply shows future customers how you deal with a problem.
When a negative review comes in, we write a response and notify you when it's ready. Posted by us, from your business — professional, measured, and written to address the reviewer rather than react to the criticism.
- We write a professional response when a negative review appears
- You're notified when the draft is ready
- Posted by us, from your business
- Written to reassure future customers — not a back-and-forth
You don't have to figure out what to say. We write it, you get on with the job.
That Boiler Service From Last Year? The Customer Forgot. You Can Remind Them.
Annual servicing is one of the most reliable repeat revenue streams a gas engineer has — and most engineers never capture it properly.
Most homeowners don't track when their boiler was last serviced. They don't think about it until something prompts them — a cold snap, flashing light or a noise. The engineer who sends a reminder creates that prompt before the customer goes looking on Google.
Repeat sends a professional annual service reminder text at exactly the right time. You stay top of mind. If they rebook, it costs you no extra effort and takes no work on your part.
- Asks after the job if they'd like a reminder when their service is due
- Reminds them when the time is approaching — before they go looking elsewhere
- Once booked, reminds them of their appointment
- Helps keep your revenue more consistent and your calendar easier to plan
The Right Message. At the Right Time of Year.
Homeowners think about their boiler when the temperature drops. Landlords think about gas safety certificates when their tenants' leases are up. Families think about home improvements in spring.
Repeat sends seasonal reminders to past customers when they're more likely to be thinking about the services you offer.
- Spring — landlord certificates, system checks, warm-weather work
- Summer — "Beat the rush" servicing, system powerflushing, and carbon monoxide safety checks
- Autumn — pre-winter heating checks before the cold arrives
- Winter — boiler health check and servicing reminders
Built Around GDPR. We Handle the Setup.
Sending reminder texts to past customers requires their permission. HomeFix Network sets up a proper customer opt-in process so everything runs within GDPR guidelines.
You don't need to handle the setup yourself. You don't need to create consent forms. We set up the opt-in process, configure the permissions, and reminders are sent only to customers who have opted in.
What we do
When a customer we've sent a review request to leaves positive feedback, that triggers a text — asking if they'd like service reminders. We handle the opt-ins, the messages, and the opt-outs, all set up with GDPR in mind.
What you do
Focus on your trade. Deliver the kind of work that leaves customers satisfied enough to say so. That's what starts the process — positive feedback is what drives the reminder sequence. We take it from there.
Day or Night. It Gets Handled.
A review doesn't wait for business hours. It comes in when it comes in — 3am, a Sunday morning, the middle of a job.
A busy engineer only sees a review when they happen to check. We clock it when it comes in — so the process starts before other customers read it without a response.
One Job Done Right Should Lead to Another.
Getting a new customer costs time and effort. Keeping an existing one takes far less — especially when the process runs without you.
A gas engineer who keeps past customers coming back is building a base of return work that compounds with every job done well.
The review effect
When someone's choosing between two gas engineers there's no way of knowing you're better at the job. They haven't met you. What they can see is what past customers have said. Each review you collect makes the next job a little easier to win.
The reminder effect
The customer already knows you. They've already let you in the door. Getting them back takes far less effort than convincing someone new. A customer who books again could easily become a long-term one — and a lot harder for anyone else to get in the door.
The Compounding Effect
The strongest reputations in any local area are rarely built overnight. They're built by businesses that keep showing up — with professional responses, regular reminders, and a growing review count that signals to Google and to anyone who searches that this is an active, established business.
That's how Repeat works. Over time, your review count builds. Your responses add credibility. Your reminders keep past customers in reach. And each customer who comes back is another opportunity for a review, another signal that your business is worth calling.
Whether you're building from scratch or strengthening an already solid reputation, Repeat compounds over time — and the longer it runs, the harder your reputation works for you.
Everything Built for Your Business Stays Yours
The reviews you earn belong to your Google Business Profile — which is yours, not ours. The customer relationships built through reminders are yours. The content created for your profile stays yours.
If you ever decide to leave HomeFix Network, your reviews remain on your profile. Your customer data comes with you. The reputation Repeat helped you build doesn't belong to us.
This is the opposite of a lead generation platform, where your visibility disappears the moment you stop paying. What Repeat builds stays with your business — not tied to a subscription, not dependent on staying.
Built for Both New and Established Trades Businesses
Newer Businesses
If your business is newer, each job you complete is an opportunity to build a review base. Repeat sends review requests after jobs and puts a response on reviews as they come in. A profile that's active and regularly updated looks more credible to anyone searching — and that credibility builds with each passing month.
Established Businesses
If you've been trading for years, you likely have past customers who'd consider rebooking — they just haven't had a reason to reach out. Repeat gives them one. Over time, that existing goodwill can translate into repeat bookings and a review count that better reflects the volume of work you've actually done.
Common Questions
A New Booking Could Be an Old Customer
If you've read this far, you already know whether it's right for you. Ready to put your finished jobs to work?
Get Repeat »
SMS usage is charged separately (roughly 6–9p per message)
HomeFix Network is the trusted partner for UK trades, providing done-for-you systems to capture missed calls, convert enquiries, and grow customer trust.
Copyright 2026. HomeFix Network a trading name of AI Nexry Ltd. All Rights Reserved.